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Case Management provides older adults the support needed to live independently by identifying resources and coordinating services. Information, referrals, and advocacy provided through case management home visit assessments of each older adult’s individual needs.

Develop Service Plans

Case Managers work with a client and their family to assess that person’s unique needs and work with a client and their family to develop a plan of action (Individualized Service Plan) that addresses that person’s unique goals and needs.

Monitor Client’s Needs

Case Managers work with the client, their family, and other professionals to assess the client's needs and goals, connect them to the appropriate resources  and provide ongoing assistance.  Case managers will monitor client progress towards achieving the goals set by the client and adjust services accordingly.

Connect Client to Resources and Services

Case Managers help connect the client to resources and services to help them maintain their health, safety, independence and community connection. Examples of resources and services: Energy Assistance, Food Assistance or Home-Delivered Meals, Home Chore Services, Housing Assistance, Medicare, Personal Care Services, and Transportation.

Advocate for Client

Case Managers help the client communicate with their families, care networks, and other agencies and professionals. Case Managers serve as authorized representatives for specific county funded programs as needed

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Case Management Eligibility

  • Age 60+

    • Exception: Age 50-59 AND on MA

  • City of Madison or Monona resident

    • Exception: Bilingual Hispanic and Hmong Case Management which is Dane County resident

  • Income of Individual at or below 240% Federal Poverty Level 

  • Live in their own home, apartment, or home of a family member

  • Eligibility Exceptions:

    • Clients requesting home-delivered meal assessment or reassessment

    • Medicare Part D enrollment assistance

    • Referrals for DCDHS Adult Protective Services.

 

Case Management Outreach Hours and Locations

A Case Manager will be available at the following times and locations.
Come with your questions.

Romnes Apartments Meal Site
540 W. Olin Ave.
Tuesday, January 6, 10:30-11:30 am

Madison Senior Center
330 W. Mifflin St.
Tuesday, Jan. 6 & 20, 10:30 am-12:30 pm

Monona Senior Center
1011 Nichols Rd.
Friday, January 9, 11:30 am-12:30 pm

Burr Oaks Apartments 
2417 Cypress Way
Monday, January 12, 12:00-1:00 pm

Fisher-Taft Apartments
2025 Taft St.
Monday, January 12, 10:30-11:30 am

Sherman Glen Apartments
1110 N. Sherman Ave.
Wednesday, January 14, 2:00-3:00 pm

Meadowridge Commons
5734 Raymond Rd.
Thursday, January 15, 11:00 am-Noon
Bilingual English/Spanish

Goodman Community Center
214 Waubesa St.
Tuesday, January 20, 11:30 am-12:30 pm

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